FAQS
FAQ – Lotyet
📦 Where Is My Order?
We process orders within 2–5 business days.
Once your order ships, you will receive a confirmation email with a tracking number.
If your order has not arrived within the estimated delivery window, please contact us at info.lotyet@gmail.com and we’ll be happy to assist you.
🚚 Shipping Times
🇺🇸 United States
Processing Time: 2–5 Business Days
Shipping Time: 2–5 Business Days
Total Estimated Delivery: 4–10 Business Days
🌍 International Orders
Shipping Time: 7–21 Business Days
Please note: Delivery times are estimates and may vary due to carrier delays.
📍 Why Did My Items Arrive Separately?
Some orders may ship from different fulfillment locations.
If this happens, your items may arrive on different days.
Rest assured — you will receive all items in your order.
🔎 Why Isn’t My Tracking Number Updating?
Tracking updates may take 24–72 hours after shipment.
If your tracking number is not updating after 3 days, contact us at info.lotyet@gmail.com.
📬 Tracking Says Delivered But I Didn’t Receive It
Please:
Check with neighbors or household members
Contact your local carrier
Email us at info.lotyet@gmail.com so we can assist you
💳 How Do Discount Codes Work?
Only one discount code can be applied per order.
Discount codes must be entered during checkout.
❌ Order Cancellation Policy
Orders can be canceled within 12 hours of purchase.
After processing begins, we are unable to cancel the order.
If you need to cancel, contact us immediately at info.lotyet@gmail.com
🔄 Returns & Refunds
30-Day Satisfaction Guarantee
We offer a 30-day return window from the date of delivery.
To be eligible for a return:
Item must be unused
In original packaging
With proof of purchase
To start a return, email info.lotyet@gmail.com.
Defective or Damaged Items
If your product arrives damaged or defective:
Contact us within 30 days
Include photo proof
We will replace the item at no cost
Return Shipping Costs
Customer is responsible for return shipping costs
Shipping fees are non-refundable
Refund Processing
Once we receive and inspect your return:
Refunds are issued to the original payment method
Please allow 3–7 business days for processing