FAQS
WHERE IS MY ORDER?
We receive a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders have items that we craft-to-order which will extend the shipping times. We promise to ship all orders as quickly as possible and if any order or item will take more than 2-4 days to ship we will contact you to let you know the updated production time.
HOW DO YOU ENSURE THE QUALITY OF YOUR PRODUCT?
I HAVE RECEIVED CERTAIN ITEMS, BUT NOT ALL ITEMS FROM MY ORDER?
We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 1800+ products and 3 warehouse locations. Rest assured, you will get all your items.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping can take anywhere from 1 to 4 weeks depending on which country you are shipping too, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER.
All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777to locate your package at your local post office. Or send an Email at info@lotyet.com where we can help you.
HOW DO DISCOUNT CODES WORK?
Only ONE discount can be applied on our Checkout page. You can add your discount code only after you click on Checkout while in your Cart.
WHAT IS THE ORDER CANCELLATION POLICY?
For all other order cancellations, please contact us immediately via our contact page. We will respond to all emails within 24 hours. Once the order request has been processed by our warehouse (generally within a couple of hours) or manufacturers (generally within a 1 day), your order cannot be canceled.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Processing time will vary greatly between products. Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out.
Current Production Time: 2-5 days
DELIVERY TIMES
USA Customers
Shipping from our USA Facility 2-4 Business Days
Shipping from our Manufacturers 5-15 Business Days
International Customers
Shipping from our USA Facility 5-20 Business Days
Shipping from our Manufacturers 7-28 Business Days
** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.
WHAT'S YOUR RETURN AND EXCHANGE POLICY?
ALL SALE ITEMS ARE FINAL SALE.
We do not accept returns unless there is a defect product. In the rare event that an order is shipped with a defect or damaged, we will offer a replacement if the defect is reported within 30 days after receiving the item along with a photo proof of the defect. We do not accept returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide complete information about our size and it is our customer's duty to measure on their end before purchasing.
We must be notified before returning any items. Please message us your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.
Customers are responsible for ALL shipping costs when returning. Item total is refunded minus a restocking fee of $5. Find more information on our return & exchange section. Our customer service team is always here to help you with your concerns. Send us an email at info@lotyet.com and we will get back to you within 24 hours.