Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unused

• In the same condition that you received it

• In its original packaging

• With proof of purchase (receipt or order confirmation)

To start a return, please contact us at info@lotyet.com.

If your return is approved, we will provide you with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at info@lotyet.com

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

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Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care items

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

• Sale items

• Gift cards

If you have any questions about a specific product, please contact us before purchasing.

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Exchanges

We currently do not offer exchanges.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, you will be automatically refunded to your original payment method.

Please note that it may take some time for your bank or credit card company to process and post the refund.